End User Experience
Application Performance Management has entered a new turning point. APM is no longer just monitoring tools. The focus is now on end user experience (EUX), with the goal of driving enterprise business innovation, customer acquisition and retention, and competitive advantage. A positive end user experience directly contributes to increased productivity and revenue. After all, speed is money.
End User Experience Management focuses on three key areas; Customer Experience, Application Performance and Continuous Delivery.
Visibility into your application delivery process allows you to make smart, informed decisions when investing in IT infrastructure to support your business's goals.
CDM's EUX offerings give you the visibility and control you need to make smart, informed decisions based on quantifiable end user experience metrics.
Having access to accurate, real-time information that you can quickly interrogate to identify issues impacting EUX allows you to greatly reduce the Mean Time to Innocence (MTTI). MTTI is that wasted time spent deflecting responsibility for a degradation in service delivery by blaming performance issues on a technology, vendor and service provider without having the data to back up your assertions. Often the MTTI takes longer to fight through than it takes to resolve the actual issue impacting service levels.