Cutting Process Time for Aged Care Provider by 99% with IT Infrastructure Upgrade

Sydney-based aged care provider, Whiddon has a portfolio of over 2,100  community and retirement service clients across regional and rural NSW and QLD, and recently chose CDM to upgrade their IT infrastructure. The infrastructure upgrade will benefit operational activity across Whiddon’s 26 locations and support a workforce of 2,700 employees.

For example, the upgrade acts as a solution to alleviate current business issues, including:

• Difficulty attracting new and younger staff members
• Reduced technology budgets across the organisation
• Operating at a loss
• Industry-wide lack of technological transformation and digital literacy

Executive General Manager of Technology and Property, Regan Stathers states that;

“Whiddon has always tried to focus on digital enablement, but it’s a difficult time for the industry. Technology investment is not currently a priority and other stakeholders lag behind in digital maturity and dexterity. It became an issue in attracting new, digital natives to the profession which we desperately need.”

Firstly, Whiddon turned to CDM for a tailored solution to address their pain points and fit their industry sector. The deployment of Nutanix Hyperconverged IT infrastructure will boost Whiddon’s operational efficiency, scalability and security.

In summary, since collaborating with CDM, Whiddon’s applications have increased in scalability and integration. Firstly, Processes that were previously taking over two hours to complete are completed in 30 seconds, which has reduced power consumption by 50%.

Read our Whiddon case study.