CDM’s Managed Services (MSP) and Managed Security Services (MSSP) gives you access to the expertise required to monitor, manage, reduce risk and keep your Information Technology systems running, leaving you free to focus on your business. Implementing proper IT system change management processes, performance tuning and configuration management will ensure your IT services are available when you need them. We can tailor a cost effective support model that meets your needs, from break/fix to full monitoring and management with onsite/offsite support as required. Additionally, we can provide an ‘as-a-service’ model, where we deliver a turn-key solution that includes all the necessary hardware and software, and the design, installation and ongoing operational management services.
Our onshore, high performance Service Desk provides the foundation required to build and advance the IT service functions needed to support your business and its customers. It scales with your business, guarantees exceptional CSAT, integrates with your business tools and processes and can truly be viewed as an extension to your own organisation.
Artificial intelligence (AI) and machine learning (ML) are turning up seemingly everywhere these days, and the IT support function is no exception. CDM leverages both AI and ML technologies to automate Managed Services functionality to deliver innovation, efficiency increase and cost reduction to our clients. Request and incident prioritisation as well as knowledge curation forms an important aspect of our service desk capabilities as we truly believe that the Service Desk should be more than a resource for solving problems – it should be a hotbed of innovation. So when you use CDM for Managed Services, you aren’t just getting a partner who’ll provide round the clock support to users all over the world, but one who’ll strive tirelessly to improve the way they work.