Solutions
CDM’s Managed Services (MSP) and Managed Security Services (MSSP) gives you access to the expertise required to monitor, manage and reduce risk for your IT systems.
Implementing proper IT system change management processes and conducting performance tuning and regular configuration management will ensure your IT services are constantly optimised.
CDM leverages artificial intelligence (AI) and machine learning (ML) technologies to automate our Managed Services functionality which delivers innovation, efficiency increase and cost reduction to our clients.
Our onshore, high-performance Service Desk provides the robust foundation required to build and advance the IT service functions to support your business and its customers. It scales with your business, guarantees exceptional CSAT, integrates with your business’s tools and processes, and operates as an extension to your organisation.
Request and incident prioritsation, as well as knowledge curation, forms an important aspect of our capabilities as we truly believe that the Service Desk should be more than a resource for solving problems – it should be a hotbed of innovation.
Read our case study to see how CDM’s 24/7 onshore Service Desk helped to deliver a successful AFC Asia Cup event.
Why choose CDM?
We can tailor a cost-effective support model that meets your needs, from break/fix to full monitoring and management with onsite/offsite support as required. Additionally, we provide an ‘as-a-service’ model where we deliver a turn-key solution that includes all necessary hardware and software along with design, installation and ongoing operational management services.
When you use CDM for Managed Services, you gain a partner that will provide round the clock support to users and strive tirelessly to improve your business’s IT service delivery.
Get in touch to learn how CDM’s Managed Services can support your business.
