CDM powers Expression Australia’s IT innovation and enhances reliable connectivity

BACKGROUND:
For nearly 140 years, Expression Australia has been supporting individuals who are hard of hearing across Victoria and Tasmania. The organisation offers a range of community services and training opportunities to assist and empower both the deaf and wider community. As a growing organisation, Expression Australia relies heavily on technology to facilitate communication, enhance service delivery, and ensure seamless operations across multiple locations.

CHALLENGE:
Following a significant growth phase, Expression Australia faced increasing reliance on outdated IT systems and services. The organisation required an experienced IT Managed Service Provider to modernise its network infrastructure and provide:

• A secure, stable WAN operating environment
• Reliable VPN access for a growing mobile workforce
• Connectivity across 9 office locations, linking them to head office and the data centre in East Melbourne

Additionally, due to a large number of deaf employees and clients, the organisation had a heavy reliance on video-based communications, making network stability and reliability critical for effective daily operations.

SOLUTION:
CDM worked closely with Expression Australia to design and implement a Fortinet SD-WAN solution with site-to-site VPNs, built on a platform of TPG internet services. The tailored solution delivered:

• Security & Reliability – A robust SD-WAN solution ensuring a secure and consistent user experience.
• Infrastructure Optimisation – Decommissioning of office-based servers, enabling centralised IT management at head office and future cloud hosting capabilities.
• Cost Efficiency & Connectivity – Consolidation of all internet services to a single ISP provider (NBN), improving speed, reliability, and reducing operational costs.
• Seamless Communication – Stable and reliable video-based communication capabilities, essential for Expression Australia’s deaf staff and community.
• Managed Services Support – CDM’s 24/7 managed services helpdesk, reducing the workload on Expression Australia’s internal IT team, allowing them to focus on strategic tasks.

With CDM’s expertise and managed services, Expression Australia has unlocked a range of benefits, including:

✔️ Enhanced operational efficiency
✔️ Improved user experience
✔️ Scalable, future-ready IT infrastructure

By leveraging CDM’s SD-WAN solution, Expression Australia is now better equipped to serve its community with a secure, stable, and high-performance network environment.

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