Case Studies
BACKGROUND
The Asian Football Confederation’s (AFC) Asian Cup saw teams from 16 countries playing 32 matches in five cites over 26 days, attended by an average of 20,000 at each game, and broadcast to a potential audience of 2.5 billion people.
Event organisers sought CDM’s expertise in providing a LAN and wireless network at five stadiums in five cites along the east coast, as well as at training venues and ancillary sites such as hotels and airports.
CHALLENGES
The AFC Asian Cup presented unique challenges for designing, deploying, managing, and decommissioning the network infrastructure and ICT services at the end of the event.
Proactive management of stakeholders was required to streamline the process of integrating with and managing multiple suppliers and technologies. Changes were dealt with quickly, seamlessly incorporating new requirements which arose due to the fluid demands of the event and the many third partes involved.
SOLUTION
Reliable, consistent ICT support was critical prior to and during the event. CDM network engineers were onsite for support during matches at stadiums, starting two hours prior to kick-off and finishing two hours post-match.
CDM’s Sydney-based Service Desk and Network Operations Centre also provided essential network and ICT services support, 24 hours per day, 7 days per week, commencing several weeks prior to kick-off and meeting all required service levels.
The migration of 60 Football Federation Australia users to the network presented challenges, as they had to quickly acclimatise to an unfamiliar environment with limitations such as a locked-down SOE, however CDM helped overcome their anxiety by placing a support team at each of the locations to assist users.
This support team also assisted the many users from overseas AFC offices, foreign media and VIPs who wanted to use their own devices. With a mix of device types, makes, models and operating systems, the support team assisted these users to connect to the network for access to file and print services.
The result was that 500 international and local event staff and VIPs, as well as 4,000 local and international media, received ICT services based on their need and at the requisite level of security. CDM is proud to have contributed to the success of AFC Asian Cup.
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