News & Insights
Hospital visits are rarely made under ideal circumstances.
Aside from the planned treatment itself, there are so many other stress factors, including where to park, how to find the right place and whether you’ll arrive on time.
The last thing a hospital wants to do is add to an already stressful situation, but with the complexity of how large healthcare campuses are built, it’s almost inevitable.
Buildings and wings that look the same and confusing signage means that even hospital staff have trouble finding their way around. Let alone accounting for broken down lifts and wards being renovated.
For patients, getting lost increases their frustrations and often results in running late for appointments.
The fast-paced nature of medical jobs means that staff are always busy – yet patients and visitors, struggling to find their way frequently resort to asking for directions from nurses, doctors and other staff.
These interruptions delay staff when they should be treating patients.
One of the most frustrating inefficiencies in hospitals occurs when patients arrive late, or miss appointments altogether. Costly specialist equipment time can be wasted, while administration staff time is taken up with rescheduling and juggling time slots.
Other patients are inevitably affected by longer waiting times, adding to their stress and frustration.
Navigating their way within the hospital environment can be challenging for staff as well. Student nurses, temporary agency staff and visiting specialists could all benefit from finding their way easily around the hospital and having quick access to information about the facility and services.
“The ever-increasing number of patients and visitors carrying smartphones gives healthcare facilities an opportunity to truly engage with them and reduce frustration.”
Accustomed to mobile app tools such as Google Maps, visitors want to know where they are and where they need to get to in the shortest amount of time.
An App that leads them on a direct path to the destination they’re trying to get to – without having to indicate a starting point.
Aruba’s Wayfinding Solution can also be used to push notifications based on a visitor’s real-time location. For example, a message near the waiting room could be sent when your script is ready for collection from the pharmacy.
The App can also register when a patient arrives on site, so that staff know they are on their way.
It can push messages to the user, letting them know anything from appointment times to information about the specialist the patient is seeing, the procedure they are undertaking or even specials at the cafe.
Find out more about this Wayfinding project on our project gallery.
Learn more about our partnership with HPE Aruba and the solutions we offer in the below video: